Reservations
Cancellations
Guest Policies
Reservations
Booking Is Easy!
Reserve your spot early. Our tours fill quickly and early registration ensures the best organization. You can book your reservations online by clicking on the "Book this Trip" button wherever you see it on the site, or by contacting our office at 907-224-9225 (summer) or info@liquid-adventures.com (all times).
Confirmation
Reservations with deposits are accepted in the order received. Reservations are confirmed when we receive 50% of the trip cost. You will recieve a confirmation email. Please read over this email carefully, as it has inportant information about your trip. The balance is due the morning of your adventure.
Deposits and Payment
Feel free to request a trip directly on the website. We'll check our availability, approve your reservation or make any changes necessary, and then the deposit can be made through our secure booking app. Or, if you prefer, you can make the deposit over the phone with us. Please call or email with any questions.
Multi-Day Registration Forms
All our overnight guests are required to complete and return the registration forms we provide including a Trip Registration form, a Release of Liability, and a Medical Form. All of these items will be sent to you once we receive your deposit.
Insurance
We strongly recommend purchasing cancellation, baggage and medical (including evacuation) insurance. This insurance is available through your travel agent and through various providers online.
Cancellations
Cancellation Policy
We feel it is important that our clients understand that we commit a large amount of our trip costs well in advance of trip departure dates, and that others may have been turned away because the trip is full. Of course we regret the receipt of any cancellations and make an effort to keep our policies as flexible and understanding as possible. Therefore, upon receiving written notice of your cancellation, refunds will be issued according to the following schedule:
Aialik Glacier Wildlife Cruise and Kayaking:
Because we charter another company's water taxi for this trip, we have to adopt their cancellation policy for this tour. For cancellations up to 30 days before your trip date, a full refund will be issued.15-30 days before the trip, 20% of the trip cost will be charged. 8-14 days before the trip, 50% will be charged, and no cancellations will be honored 7 days or less before your trip runs.
All other trips:
Up to two weeks before the trip there is a complete refund, two weeks to 48 hours there is a 50% payment fee, within 48 hours there is no refund. Rarely do we cancel trips but occasionally the weather can create conditions that are unfavorable and we will postpone a trip, or some other unforeseen reason will cause a trip cancellation by us. If this happens we will not charge the credit card. *(note our liability ends by not charging the customer a fee or trip price for cancellations by us)
Cancelled Trips
Because of the nature of operating in remote wilderness areas, Liquid Adventures reserves the right to cancel any trip prior to departure for any reason whatsoever, including logistical problems that may impede trip operations. In such cases a full refund will be made of the amount paid to Liquid Adventures. If any trip has to be altered or delayed beyond our reasonable control, the additional cost of changes and delays are the responsibility of the participant. No refunds will be issued for unused services, lodging, meals, transportation, or charters. No amount of the trip will be refunded after the trip has departed. Liquid Adventures reserves the right to alter itineraries at any time for any reason, if the participant withdraws as a result of the alteration, no amount will be refunded.